The systems the company actually runs on
From the platform that takes the order to the reporting the board reads. We select, build, integrate and govern them, and we are paid only by you.
Nobody owns the join
A technology project has two halves and they are usually bought from different people. A strategy firm writes the requirements. An implementation partner builds against them. Each does its own half competently.
What nobody owns is the join. Requirements get written by people who will not use the system. The build follows them faithfully, including the parts that made no commercial sense. Scope moves one change request at a time, each reasonable on its own, and no one is reading the cumulative effect against the business case the board approved.
We hold both ends. The same people scope the work and deliver it, which is the only reliable way to stop a design decision quietly becoming something else during the build.
What this covers
This is the core of the firm. We have built these systems and we can read the business case behind them, which is the combination most technology projects are missing.
Commerce and digital platforms
Websites, ecommerce and the systems behind them. We build the front end, and we fix what usually breaks behind it: inventory truth across channels, order flow into finance, and returns reconciliation.
- Website and storefront design and build
- Ecommerce and D2C platform selection, build and replatforming
- Channel and marketplace integration, including quick commerce
- Inventory and order management across store, warehouse and online
- Returns reconciliation and margin recovery
ERP systems
Selection, implementation and the oversight that keeps the build tied to the business case. From the Tally ceiling upward.
- Requirements, scored vendor comparison and contract review
- Implementation delivery, or oversight of somebody else's
- Data migration, cutover and reconciliation
- Multi-entity, multi-warehouse and scheme management complexity
CRM and revenue operations
Lifecycle definitions, CRM architecture and reporting that survives contact with the sales team. Built so the numbers in the board pack match the numbers in the system.
- CRM data model, hygiene rules and change control
- Lifecycle stages, routing and service levels
- Revenue reporting and definitions governance
- Marketing automation build and handover to your team
Integration
Systems that pass data to each other without a person in the middle re-keying it. Interface design, middleware selection and the error handling nobody scopes until it breaks.
- Interface mapping across ERP, CRM, finance and operational systems
- Middleware and iPaaS selection on an independent basis
- Error handling, reconciliation and monitoring
- Legacy estate integration, including message brokers and file transfer
AI governance and adoption
Most AI work stalls between pilot and production, and most policies were written before anyone read the regulation. We handle both ends.
- Use case selection against measurable operational outcomes
- Usage policy, human oversight and accountability
- Shadow AI discovery and approved tooling
- Regulatory obligations, including EU AI Act transparency duties
When to call us
Any one of these is enough. You do not need a defined project first, and the assessment exists partly to work out whether there is one.
Start with an assessment- A vendor has been recommended to you and you cannot tell whether it is the right one or the one somebody earns from.
- The project is reported as on track but the go-live date has moved twice.
- Someone spends a day a month moving data between two systems by hand.
- Staff are already using AI tools with company data and there is no policy covering it.
- Finance and sales report different numbers for the same thing and both are reading their own system correctly.